Hospice UK Retail Conference speakers
A summary of confirmed speakers at the 2017 Hospice UK Retail Conference ‘Hospice Retail – Reinvention or Revolution?'
Conference Chair - Ruth Freeman, Chief Executive Officer at Myton Hospices
Ruth has worked in the charity sector for 30 years, the first 20 of which
were spent at Barnardo’s where she started as the youngest fundraiser and went on to hold a number of regional and national roles.
Ruth joined The Myton Hospices at the end of 2006 as Director of Income Generation and Marketing and was faced with some massive challenges. A capital appeal to raise £7 million by 2009 had stalled at £3 million and there was also the task of increasing annual revenue from just under £3 million to £6 million in 3 years. Ruth set about building a successful Income Generation team and together over the next few years they completed the capital appeal, built the largest hospice Lottery in the UK, increased the number of shops from 11 to 20, achieved consistent year on year growth across all income streams until today when voluntary income stands at over £8 million per annum.
In 2013 Ruth was named as the Gill Asterita Fundraiser of the year by the Institute of Fundraising for what she had achieved at Myton. Ruth was promoted to CEO in December 2015 and continues to be a champion for Income Generation and in particular supporting those new and innovative ideas that have the potential to revolutionise the future work of charities.
Tracey Bleakley, Chief Executive, Hospice UK
Tracey joined Hospice UK as Chief Executive in January 2016.
Tracey was previously the Chief Executive of the Association of Police & Crime Commissioners and formerly CEO of pfeg (the Personal Finance Education Group) during which time she led the successful campaign for financial education to be in the National Curriculum in England. A leading spokesperson for financial education and inclusion, Tracey was a regular speaker at events and conferences, appearing in print media, giving evidence to parliamentary select committees and speaking on BBC Radio 4 MoneyBox and Woman's Hour, Radio 5 Live, BBC and ITV News, BBC Breakfast and the One Show, and at the United Nations.
Before joining pfeg, Tracey was UK Director of MEND, a social enterprise tackling overweight and obesity, and had a thirteen year career in management consultancy with Price Waterhouse, Accenture and ITV. She holds an engineering degree, MBA, and postgraduate qualifications in International and Social Policy. Tracey is also a Chartered Director and holds CIMA accounting qualifications.
Tracey was appointed to the board of the Insolvency Service by Business Minister Jo Swinson, and is a trustee of the Money Advice Trust and Mid Bedfordshire Citizens Advice, a member of the BBC Charity Advisory Committee, a fellow of ACEVO, and a patron of Bolton Lads & Girls Club and Bolton Hospice.
She also retains her interest in financial capability through board positions at the Insolvency Service, the Money Advice Trust (National Debtline and Business Debtline), and Mid-Bedfordshire Citizens Advice Bureau.
Robin Osterley, Chief Executive, Charity Retail Association
Robin Osterley is Chief Executive of the Charity Retail Association, the UK’s only trade
organisation representing the interests of charity shops and their parent charities. He has extensive experience in membership associations, having previously spent 16 years as Chief Executive of Making Music, the UK’s leading association for amateur musical organisations, as well as a short time as Chief Executive of sports umbrella Supporters Direct. Alongside this management experience Robin has a longstanding background in lobbying and advocacy work, and he has been a representative on numerous Government and industry forums including the Music Business Forum and the board of ACEVO. He was also, with others, responsible for setting up the sector skills council for the creative and cultural industries, CCSkills.
Robin’s 20 years in the third sector were preceded by a number of years in senior marketing positions in the computer industry, from which he escaped in 1993 to move into the arts. He also maintains a healthy extra-curricular interest in music, and thus has a slightly unusual combination of third sector management experience, commercial marketing acumen, and the ability to conduct a choir! He is married with two sons, two grown-up daughters, two grandchildren, and an annoying cat. He lives in a cute village just outside Ware in Hertfordshire.
Nick Aldridge, CEO, PayPal Giving Fund
Nick heads up the PayPal Giving Fund team globally, supporting the US and UK boards in developing and driving the organisation's strategy. As CEO, Nick works to strengthen and grow PayPal Giving Fund’s capacity to continue to raise new unrestricted funds for charities through partnerships with leading online businesses.
Nick joined PayPal Giving Fund from ACEVO, where as Director of Strategy he led the association's policy and professional development teams and undertook a secondment to the Cabinet Office to work on public service reform. Nick is also a trustee of the Willow Foundation.
Mike Taylor, British Heart Foundation Retail Director
Mike graduated in Economics and has 33 years’ experience in retail, having held senior positions across retail sectors as diverse as fashion, footwear, sports goods, groceries and speciality retailers. Prior to joining British Heart Foundation he was Managing Director of a number of national retailers. During this period, he launched a number of online ventures targeting both the UK and international markets.
He has been involved with the British Heart Foundation since 2009 as a voluntary advisor to both the Retail and Audit Committees, and joined the BHF Executive Group as Retail Director in June 2012. He is responsible for managing the 734 stores across the Standard and Furniture retail divisions, as well as the fast growing Online and Ebay shops.
The BHF Division is the largest charity retailer in the UK, employing over 3,200 paid staff, supported by 20,000 volunteers, and generated sales of £175m in 2015/16. A key focus is increasing the connection to the Charity’s cause through the shops and ensuring that the +60 million visitors a year are aware of the full range of our activities to support people affected by heart disease.
May Al-Karooni, Founder of Globechain
May Al-Karooni is the founder and CEO of Globechain.com, an online re-use platform that connects businesses, charities and people. It enables members to reuse unwanted items within a global supply chain network to enable the redistribution of goods to social causes rather than landfill.
May previously worked within the investment banking and asset management industry, fundraising monies for venture capital, property and hedge funds for the last 10 years totalling over £120 million in funds raised. In 2013 May set up Globechain after her own employer expressed a need to reuse items in a more collaborative way.
Globechain has gained huge momentum growing to 10,000 members and securing contracts with some of the world’s largest brands as well as developing a large network of charities nationally and internationally. Globechain works within the retail, commercial and construction industry and last year diverted 1,000,000 kilos from landfill with items being re-distributed within the UK as well as abroad as far as Sierra Leone, Guinea and the Ukraine providing savings of over £800,000 to charitable causes.
Lorna Fallon, Head of Retail and Trading at Cats Protection
Lorna Fallon is Head of Retail and Trading at Cats Protection
. Lorna joined CP early in 2015, and has over 16 years’ experience in the Charity Retail sector. Lorna began her charity retail career at Barnardo’s working as both an Area and Regional Manager before joining Birmingham St Marys Hospice as Head of Training.
Lorna is also a director of the CRA. In line with their newly developed retail strategy, CP have embarked on a transformation of their retail operation, and they currently have plans to open a further 150 stores over the next four years. This turnaround contributed to CP being awarded Outstanding Charity Retailer of the Year 2016 at the CRA conference last June.
Lorna is going to discuss how Cats Protection have planned their expansion, progress so far, and what learnings can be taken from their experience.
Deborah Gould, Director of Retail and Trading at Rennie Grove Hospice
Deborah has been with Rennie Grove for five years, managing the charity shops through
a merger, opening eight new shops, introducing Cybertill, restructuring the team and successfully increasing like for like sales. Deborah has a wealth of knowledge from High Street working at board level with both UK and USA teams, trading shops in UK, USA, Europe and Far East. Deborah has headed a combination of Merchandising, Buying and Logistic teams for a number of retailers including La Senza, Austin Reed, Paperchase and Tammy Girl. Deborah is passionate about the work she does at Rennie Grove, striving for excellence in her team to maximise income in order to provide excellent specialises palliative and end-of-care life based around patients and their families 24: 7.
Dr Rebecca Chandler-Wilde, Director of Enterprise and Business Engagement at Buckinghamshire New University
Rebecca has over 30 years experience in business, management and executive development. She currently works as Director of Enterprise and Business Engagement at Buckinghamshire New University where she is responsible for creating mutually rewarding partnerships with businesses and public sector bodies. Rebecca started her career with IBM before moving into management consultancy with KPMG and then to Henley Business School where she was a client director for major customers and devised and directed many executive development programmes. At Bucks she has worked closely with the NHS and other public sector bodies to help them develop leadership skills within their senior workforces.
Maya Joseph-Hussain, Director of Business Development, Willen Hospice
Maya Joseph-Hussain is the Director of Business Development at Willen
Hospice. Over the last 5 years she has transformed the business model ensuring sufficient funds are generated to provide specialist end of life care for patients and their loved ones. She oversees all areas of Marketing, Retail, Fundraising, Lottery and Events, and focused on developing sustainable income streams.
With over 18 years in the sector, Maya’s experience includes working for Save the Children, The Disasters Emergency Committee and Oxfam. Maya finds working in the charitable sector incredibly rewarding, and is humbled by the invaluable care provided by Hospices across the UK. She is proud to be a part of Willen Hospice, ensuring they are always there to care.
Paul Langston, Consulting Partner and Arabella Dalloz, Consultant at CACI
CACI offer a wide range of consultancy services from integrated marketing to location planning and have a wide range of clients including those in the charity sector. Paul Langston and Arabella Dalloz will be joining us at Warwick.
Paul joined CACI in 1997 and became a Consulting Partner in 2010. He leads CACI’s Retail Location Strategy Team, where he provides strategic insight to retailers across all sectors including the charity sector. He has spoken at a range of events including the Retail Week Conference, Estates Gazette Retail Summit, IGD Grocery Conference and the Charity Retail Conference.
Bella is a consultant in CACI’s market planning division and works with charities to provide them with a detailed understanding of the people that interact with them, where more of the same types of people are located and the best way to engage with them. These insights enable charities to focus their work with people and locations with the greatest demand.
While the work of CACI draws upon their wealth of demographic data and tool as Paul says, ‘Technology is powerful but it is people who bring our work to life’.
Kate Few-Singh, Director of Income Generation, Hospiscare
Kate has been in the charity sector for 15 years and is responsible for th
e strategic development of voluntary income at Hospiscare. Kate has led the Income Generation team to double their net income over the last 4 years. Kate manages the Trading Company, fundraising, lottery and marketing teams.
Kate previously worked at Sue Ryder for over 10 years developing fundraising income in a number of roles from Events fundraiser up to Head of Hospice Fundraising responsible for an income of over £8 million.
Kate studied at York University and has a BSc in Environmental, Economics and Ecology. Kate is married with a 2 year old son and loves skiing and gig rowing when she gets time!
Jonathan Orchard, Partner, Sayer Vincent
Jonathan is a partner at Sayer Vincent, specialist advisors
to the charity and not-for-profit sector. He combines a board portfolio of audit clients with a particular specialism on the international development sector. Prior to returning to Sayer Vincent in 2013 he worked with many of the leading international NGOs providing internal audit and risk management support. He advises charity’s on the benefits of improved risk management, internal controls and the value that can be added by internal audit. He is also treasurer and chairs the audit committee of Y Care International.
Paul Ellson, Enforcement Officer at Birmingham Trading Standards
Paul has worked for Birmingham Trading Standards as an enforcement officer for 27 years having previously been employed in both the retail and charity sectors. He started his involvement with charity retailing in the early 1990s when it became apparent that many charities were becoming increasingly depend on retail to generate income and there was a rapid growth of charity shops on the High Street.
Paul was instrumental in providing support, information, guidance and enforcement in what was becoming a complicated legal environment producing guidance packs and a rolling programme of inspections and training provision across the City of Birmingham with particular attention on furniture, electrical, toy and general safety of goods. In addition, he has worked hard to dispel a number of trading myths surrounding the Sale of Goods Act.
Paul also gives talks to various groups on Consumer Rights and more recently Doorstep Crime and Scam prevention. He has worked voluntarily for the Education Business Links programme and created courses for certain retail sectors most notably in Tyre retailing.
Trevor Johnson, Director of Trading, HR and Volunteer and Volunteer Services at Havens Hospices
Trevor Johnson has a 20 year career in retail working with su
ch brands as the Co-Operative group and M & S before moving into the charity sector in 2010.
He is the Director of Trading, HR & Volunteers at Havens Hospices in Essex
with 23 shops and a turnover of over £3 million p.a. In addition to being on the Hospice UK National Retail Steering Group.
Havens became an accredited Living Wage employer in 2015 and since then Trevor has been well placed in his dual roles to address the impact of this on the retail bottom line through the use of salary structures and performance related pay.