She has previously held the role of National Clinical Lead for Hospice UK, serving as executive lead on the National Commission into the Future of Hospice Care and worked as Clinical Director, then Strategy Advisor to St Joseph's Hospice in East London.
Heather is a registered general and mental health nurse and has worked in hospice/palliative care since 1988. She has a PhD, her research concerned with users’ experience of day hospice. More recently she has developed a research interest around public health and end of life care. She currently serves as an honorary professor in palliative care at Lancaster University.