Hospice UK Retail Conference 2017 Hospice Retail – 'Reinvention or Revolution?'

Colleagues from across the hospice sector gathered for our Retail Conference on Thursday 27 April 2017 at Chesford Grange, Kenilworth in Warwickshire.

A selection of shirts hanging on a clothing rail

Headline sponsors



Eproductive Ltd

About the conference

Hospice UK, with the support of our Retail Steering Group, held our one-day retail conference in April 2017. The conference was aimed at member hospices retail staff – Hospice Retail Directors/Managers, Area Managers, Shop Managers and is also suitable for Chief Executives.

The aim of the conference was to develop knowledge and good practice among hospice retailers; provide an opportunity for attendees to network and learn from colleagues’ experiences as well as hear from expert speakers from the industry.

The theme for our conference this year was ‘Hospice Retail – Reinvention or Revolution?’ reflecting that as competition and costs increase hospice retailers need to look for different approaches.

Speakers included Nick Aldridge from PayPal Giving Fund, Mike Taylor from British Heart Foundation, May Al-Karooni from Globechain and Lorna Fallon from Cats Protection. For the full list of speakers visit our speaker page.

Workshop sessions included:

  • Workforce development.
  • Organisational change driving retail development.
  • Risk assessing and auditing hospice retail operations
  • The art and science of statistics for retail growth
  • National living wage.

For more information download the draft programme.


More than 30 exhibitors showcased their goods and services for retailers. Visit our exhibitor page to see if your suppliers attended. For initial enquiries about the 2018 conference, please contact David Hamilton for more information about exhibiting on 020 7520 8244 or email d.hamilton@hospiceuk.org.

Hospice UK Retail Awards

The conference celebrated retail excellence by recognising outstanding contributions. 

Find out more about this year's award recipients.

Retail Conference 2016 resources

View the speaker presentations and films from the 2016 conference.

What does hospice care mean to you?