Hospice UK Retail Conference speakers

A summary of confirmed speakers at the 2017 Hospice UK Retail Conference ‘Hospice Retail – Reinvention or Revolution?'

More speakers to follow.


Ruth Freeman, Chief Executive Officer at Myton Hospices

Ruth has worked in the charity sector for 30 years, the first 20 of which Ruth Freemanwere spent at Barnardo’s where she started as the youngest fundraiser and went on to hold a number of regional and national roles.

Ruth joined The Myton Hospices at the end of 2006 as Director of Income Generation and Marketing and was faced with some massive challenges. A capital appeal to raise £7 million by 2009 had stalled at £3 million and there was also the task of increasing annual revenue from just under £3 million to £ 6million in 3 years. Ruth set about building a successful Income Generation team and together over the next few years they completed the capital appeal, built the largest hospice Lottery in the UK, increased the number of shops from 11 to 20, achieved consistent year on year growth across all income streams until today when voluntary income stands at over £8 million per annum.

In 2013 Ruth was named as the Gill Asterita Fundraiser of the year by the Institute of Fundraising for what she had achieved at Myton. Ruth was promoted to CEO in December 2015 and continues to be a champion for Income Generation and in particular supporting those new and innovative ideas that have the potential to revolutionise the future work of charities.

Plenary speakers

May Al-Karooni, Founder of Globechain

May Al-KarooniMay Al-Karooni is the founder and CEO of Globechain.com, an online re-use platform that connects businesses, charities and people. It enables members to reuse unwanted items within a global supply chain network to enable the redistribution of goods to social causes rather than landfill.

May previously worked within the investment banking and asset management industry, fundraising monies for venture capital, property and hedge funds for the last 10 years totalling over £120 million in funds raised. In 2013 May set up Globechain after her own employer expressed a need to reuse items in a more collaborative way.

Globechain has gained huge momentum growing to 10,000 members and securing contracts with some of the world’s largest brands as well as developing a large network of charities nationally and internationally. Globechain works within the retail, commercial and construction industry and last year diverted 1,000,000 kilos from landfill with items being re-distributed within the UK as well as abroad as far as Sierra Leone, Guinea and the Ukraine providing savings of over £800,000 to charitable causes.

Lorna Fallon, Head of Retail and Trading at Cats Protection

Lorna Fallon Resized

Lorna Fallon is Head of Retail and Trading at Cats Protection. Lorna joined CP early in 2015, and has over 16 years’ experience in the Charity Retail sector. Lorna began her charity retail career at Barnardo’s working as both an Area and Regional Manager before joining Birmingham St Marys Hospice as Head of Training.

Lorna is also a director of the CRA.In line with their newly developed retail strategy, CP have embarked on a transformation of their retail operation, and they currently have plans to open a further 150 stores over the next four years. This turnaround contributed to CP being awarded Outstanding Charity Retailer of the Year 2016 at the CRA conference last June.

Lorna is going to discuss how Cats Protection have planned their expansion, progress so far, and what learnings can be taken from their experience.

Dr Rebecca Chandler-Wilde, Director of Enterprise and Business Engagement at Buckinghamshire New University

Rebecca Chandler-Wilde

Rebecca has over 30 years experience in business, management and executive development. She currently works as Director of Enterprise and Business Engagement at Buckinghamshire New University where she is responsible for creating mutually rewarding partnerships with businesses and public sector bodies. Rebecca started her career with IBM before moving into management consultancy with KPMG and then to Henley Business School where she was a client director for major customers and devised and directed many executive development programmes. At Bucks she has worked closely with the NHS and other public sector bodies to help them develop leadership skills within their senior workforces.

Workshop speakers

Paul Ellson, Enforcement Officer at Birmingham Trading Standards

Paul Ellson

Paul has worked for Birmingham Trading Standards as an enforcement officer for 27 years having previously been employed in both the retail and charity sectors. He started his involvement with charity retailing in the early 1990s when it became apparent that many charities were becoming increasingly depend on retail to generate income and there was a rapid growth of charity shops on the High Street.

Paul was instrumental in providing support, information, guidance and enforcement in what was becoming a complicated legal environment producing guidance packs and a rolling programme of inspections and training provision across the City of Birmingham with particular attention on furniture, electrical, toy and general safety of goods. In addition, he has worked hard to dispel a number of trading myths surrounding the Sale of Goods Act.

Paul also gives talks to various groups on Consumer Rights and more recently Doorstep Crime and Scam prevention. He has worked voluntarily for the Education Business Links programme and created courses for certain retail sectors most notably in Tyre retailing.

Paul Langston, Consulting Partner and Arabella Dalloz, Consultant at CACI

Arabella CACIPaul Langston

CACI offer a wide range of consultancy services from integrated marketing to location planning and have a wide range of clients including those in the charity sector. Paul Langston and Arabella Dalloz will be joining us at Warwick.

Paul joined CACI in 1997 and became a Consulting Partner in 2010. He leads CACI’s Retail Location Strategy Team, where he provides strategic insight to retailers across all sectors including the charity sector. He has spoken at a range of events including the Retail Week Conference, Estates Gazette Retail Summit, IGD Grocery Conference and the Charity Retail Conference.

Bella is a consultant in CACI’s market planning division and works with charities to provide them with a detailed understanding of the people that interact with them, where more of the same types of people are located and the best way to engage with them. These insights enable charities to focus their work with people and locations with the greatest demand.

While the work of CACI draws upon their wealth of demographic data and tool as Paul says, ‘Technology is powerful but it is people who bring our work to life’.

Trevor Johnson, Director of Trading, HR and Volunteer and Volunteer Services at Havens Hospices

Trevor Johnson has a 20 year career in retail working with such brands as the Co-Operative group and M & S before moving into the charity sector in 2010.

He is the Director of Trading, HR & Volunteers at Havens Hospices in Essex with 23 shops and a turnover of over £3 million p.a. In addition to being on the Hospice UK National Retail Steering Group.

Havens became an accredited Living Wage employer in 2015 and since then Trevor has been well placed in his dual roles to address the impact of this on the retail bottom line through the use of salary structures and performance related pay.

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