In this Big Conversation, we heard from Claire Ellis-Waghorn, Director of IT, Data and Governance for Demelza. Claire shared the hospice's digital transformation journey over the last four years.
About the session
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This session was recorded on 19th May, 2025. In her presentation, Claire explores:
the initial phase of the journey, including market testing for an agency partner, deep dive workshops, high-level process mapping and the development of a three-year strategy
key projects delivered, with a focus on adopting a cloud-first technology approach and building a robust data management strategy
the evolution of the strategy to place greater emphasis on people and processes
the integration of business analytics to support informed decision-making and improve efficiency.
This discussion is specially valuable for anyone involved in shaping digital strategy within a hospice.
