This report summarises Hospice UK’s learning from our ‘fresh eyes’ walkthroughs of bereavement centres and mortuary services in 12 acute hospital trusts across England, taking part in two end of life care hospital improvement programmes supplemented with an analysis of mortality data.
This report summarises Hospice UK’s learning from our ‘fresh eyes’ walkthroughs of bereavement centres and mortuary services in 12 acute hospital trusts across England, taking part in two end of life care hospital improvement programmes supplemented with an analysis of mortality data.
A ‘fresh eyes’ walkthrough provides a focused review of a potential family or carers’ journey through and experience of an acute hospital by a small expert team from Hospice UK. This report focuses on bereavement and mortuary services; other reports describe the methodology and broader learning from the programmes.
It is crucial that acute hospital trusts see care after death as an essential component of high quality end of life care, value the important role of staff and acknowledge their expertise in providing care for the deceased and supporting their bereaved friends and families.
