Only three in five Britons know that hospice care is free new survey shows

Oct 10, 2017

Only three in five UK adults (57 per cent) are aware that services provided by hospices are generally free for those receiving them according to a new survey published today by the charity Hospice UK.

Hospice care is provided free of charge to people with terminal and life-limiting conditions. Charitable hospices cover the bulk of costs of providing this care through a mixture of charitable fundraising, such as community events and charity shops. Hospices also receive some statutory funding.

The survey also highlighted that nearly a third of UK adults (31 per cent) think hospice care is available only in a hospice building. Less than half of UK adults (45 per cent) are aware that hospice care is available in community settings such as at home and in care homes.  In fact only a small percentage of hospice care (14 per cent) is provided in hospice in-patient units.

The findings of the survey by leading pollster ComRes - which was commissioned by the national hospice and palliative care charity – suggest that the UK public view hospices very positively.

More than nine in ten people (92 per cent) say they are “an important asset to their community” and more than eight in ten of those surveyed (82 per cent) agree that hospices are “the best way to help people die peacefully and with dignity”.

More than half of those surveyed (52 per cent) have interacted with a hospice in some way, whether visiting a hospice (8 per cent) or donating money to help support hospice care (27 per cent).

The ComRes survey also highlights considerable public goodwill towards hospices and a keen appetite to engage more in their work. More than a third of those surveyed (37 per cent) say they would be willing to volunteer for a hospice and one in seven (14 per cent) say they would be “very willing” to work in a hospice.

However, the survey highlights some other gaps in the public’s knowledge about the care provided by the UK’s 220 charitable hospices.

A fifth of those surveyed (20 per cent) think hospice care is only for people in their last days of life, suggesting they are unaware that people with terminal and life-limiting conditions can use hospice care at any stage of their illness, not just at the very end of their life.  

Most people (87 per cent) are aware that hospices currently provide medical care. However there is lower awareness about the wider support hospices provide including emotional support such as counselling (70 percent), spiritual support (55 percent) and complementary therapies (39 percent).

The survey findings are launched during Hospice Care Week (9-15 October) when hospices across the UK hold events to celebrate hospice staff, volunteers and supporters involved in providing care for people with terminal and life-limiting conditions.

Tracey Bleakley, Chief Executive of Hospice UK, said:

“This survey shows there is tremendous goodwill by the UK public towards hospices and that they are dear to people’s hearts, however it also reveals some surprising gaps in people’s knowledge about modern hospice care.

“We know the very idea of hospice care can be daunting for many of us and this can affect how people engage with hospices. The insights from this survey will help us to reach out to more people who don’t know about the life-enhancing hospice care available to people with terminal and life-limiting conditions.

“At a time when one in four families are missing out on hospice care and with increasing pressures facing the UK’s care system, it is more important than ever that more people are aware of what charitable hospices can offer and where to turn when they need support.”

Notes to editors

  • For the survey ComRes interviewed 2120 UK adults online between 7 and 8 August. Data were weighted by gender, region and socio-economic grade to be representative of all UK adults aged 18+. The findings will be available on the ComRes website  
  • Collectively, hospices across the UK raise around £1billion every year to support their work. Hospices also receive some statutory funding although the level varies from region to region.
  • More information about where hospice care is provided is available in the Hospice Care in the UK 2016 report.
  • Recent analysis by Hospice UK highlights that there are potentially 118,000 people in the UK with terminal and life-limiting conditions who are not able to access the expert care they need at the end of life, including hospice care.
  • Hospice UK is the national charity for hospice and palliative care.
  • Follow us on Twitter @hospiceuk
  • Get all the latest news from the hospice and palliative care sector, as well as patient stories, on ehospice UK at: This service is managed by Hospice UK. You can also follow ehospice news on Twitter at @ehospicenews

Media enquiries: 

Please contact Suzanne Stevenson on 020 7520 8296 or by email at For out of hours media enquiries please call 07881 940 318.




What does hospice care mean to you?