Our fundraising promise

• We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds comply with the Code and with this promise
• We comply with the law including those that apply to data protection, health and safety and the environment.

• We tell the truth and do not exaggerate
• We do what we say we are going to do
• We answer all reasonable questions about our fundraising activities and costs. Please contact us, visit our website or see our Annual Report if you require further details.

• We are clear about who we are, what we do and how your gift is used
• Where we have a promotional agreement with a commercial company, we make clear how
  much of the purchase price we receive
• We give a clear explanation of how you can make a gift and amend a regular commitment.

• We respect the rights, dignities and privacy of our supporters and beneficiaries
• We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision
• If you tell us that you don’t want us to contact you in a particular way we will not do so.

• We take care not to use any images or words that cause unjustifiable distress or offence
• We take care not to cause unreasonable nuisance or disruption

• If you are unhappy with anything we've done whilst fundraising, you can contact us to make a complaint
• We have a complaints procedure - you can access this via the link below.

As part of our fundraising and supporter engagement strategy, Hospice UK engages in telemarketing.

Telemarketing is an effective way of engaging with supporters who have agreed to learn more about our work, how they can support Hospice UK and ultimately help us achieve our vision of Hospice care for all, for now, forever.

Our outbound telemarketing is conducted by Stratcom UK. The Stratcom team are fully trained and understand the importance of Hospice UK’s work. They are members of the Chartered Institute of Fundraising and follow the fundraising regulator's code of conduct.

For your peace of mind, calls made by Stratcom will show up on your phone from this number: 020 8819 7880. Please be assured that Hospice UK abides by UK GDPR and the Telephone Preference Service (TPS). Our Privacy Policy can be found here.

If you have any questions regarding telephone calls or why we work with third party organisations, please send an email to fundraising@hospiceuk.org.