IT Infrastructure Manager

Salary: up to £55,000 per annum for the right person.

Contract: Permanent, full-time, 35 hour working week.

Location: Hybrid. Our Hybrid Working Arrangement gives you more choice about how, when and where you work best. Contractually based at our offices in London, we “Work Smarter to Live Better”. This means a mixture of working from the office or remotely in a way that balances the needs of Hospice UK, your team and yourself. As a guide, you’ll probably need to visit our London office once a week but we’re happy to discuss this. Depending on your projects, this might be a little more or less often. You might also want to spend more time on site when you first join us, to meet colleagues in person and understand our office tech.

Benefits include: Up to 7% pension contribution, membership to the Simplyhealth cash plan, Life assurance, 25 days holiday in your first year increasing with length of service to 30 days.

Closing date for applications: Noon on 25 April 2022

Interviews (via Zoom) will be on 3 or 4 May for shortlisted candidates. We’ll offer you a 90-minute interview slot. You’ll be asked to give a short presentation and answer questions, which we’ll send to you in advance so that you can prepare. If you can’t make an interview date/time, or have specific requirements for the process, please let us know.

What you’ll be doing:

You’ll be delivering a mixture of projects and ‘business as usual’ IT operations, including:

• Implementing Microsoft 365
• Rolling out laptops/devices to support hybrid working
• Moving our servers/services from a hosted data centre to the cloud e.g. Exchange
• Overseeing the IT elements of our London office refurb e.g. networking, audio-visual
• Leading a cyber security improvement programme and working towards Cyber Essentials accreditation
• Establishing good infrastructure management practices including performance monitoring, change control procedures
• Overseeing and coordinating our 3rd party provider of service desk, user support and planned/reactive maintenance. You won’t be doing 1st line support yourself.
• Backup, licence management

Our ideal candidate:

• Shares our values: collaborative, compassionate, inclusive, innovative, knowledgeable.
• Good IT generalist with experience of managing servers, services, (on-prem, SaaS, IaaS etc.), networking, end user devices, telecoms, etc.
• Experience of the Microsoft ‘stack’ in particular e.g. Active Directory, Windows Server, Exchange, Office, etc.
• Experience of delivering security improvements including technical changes, training and awareness raising.
• Understanding of good practice IT service management (e.g. ITIL) and project management (e.g. PRINCE2)
• A pragmatic problem solver, focused on delivering an excellent user experience

More details of the role can be found in the job description and person specification.

About Hospice UK:

Hospice UK is the national charity for hospice and end of life care. We work to ensure everyone affected by death, dying and bereavement gets the care and support they need, when they need it. Each year our hospice members collectively support 225,000 adults and children with a terminal or life-shortening condition, and provide 72,000 families and carers with bereavement support.

If you would like to apply for this role, please send the following documents to recruitment@hospiceuk.org by noon on 25 April 2022

• Your CV. Less than 3 pages is ideal. Please remove your name, address and contact details from your CV.
• A covering letter / supporting statement outlining how you meet the person specification criteria providing examples from your experience and skills. No more than 2 pages.
• A completed equalities monitoring form.

Please make sure you provide your contact details in your email.  We’ll contact you to let you know whether we would like to meet you, and interviews will be held remotely on Tuesday 3 or Wednesday 4 May 2022.  

Additional notes:

To be considered for this role you must have the right to live and work in the UK for your application to be progressed.

Your CV and covering letter / supporting statement will be carefully assessed on a points scoring basis, therefore please make sure we can see how your experience and skills match the job requirements. Removing your name, address, contact details and other potentially identifying personal information helps us to reduce the risk of unconscious bias during recruitment.