Receiving feedback from patients and families about their experiences is important for demonstrating and improving the quality of hospice services.

On this page, find useful resources for hospice care providers to help improve how they gather patient, family and carer feedback.



The Care Quality Commission expects registered providers to show how they actively seek the views of users of hospice services, for example through surveys, discussions, encouraging suggestions, and meetings. These should inform and further develop the quality of care and treatment delivered.

Do you have patient feedback examples?


We are in the process of reviewing this page's content. If you have any examples you would like to share about gathering patient feedback, we would like to hear from you. Please get in touch via email.

Hospice patient survey


Hospice UK has been listening to the views of hospice patients for many years in order to help improve the care they receive.

Between 2004 and 2013, we worked with the Centre for Health Services Studies at the University of Kent to carry out a hospice patient survey. The survey consisted of two anonymous questionnaires: one for inpatient and one for day care services. 

The target audience was people with palliative care needs who were discharged from either service, and those who used the day care facilities for a period of more than two months. The surveys were conducted over a six to seven month period. Download the hospice patient surveys below.

Hospice patient survey report 2012-2013

20 hospices participated between November 2012 and May 2013

Hospice patient survey report 2010-2011

39 hospices participated between September 2010 and May 2011.

Hospice patient survey report 2008-2009

52 hospices participated between July 2008 and February 2009.

Hospice patient survey report 2006-2007

53 hospices participated between July 2006 and February 2007.

Hospice patient survey report 2004-2005

53 hospices participated between September 2004 and March 2005.