Director of Commercial Operations

Location: Turnchapel, Plymouth (with travel across catchment area)
Hours: Up to full-time
Salary: £70,000- £75,000 Per Annum
Closing Date: 29 June 2025

We're looking for a resourceful, forward thinking and multi-skilled Director of Commercial Operations to join our Senior Management Team at St Luke’s Hospice Plymouth.

You’ll be leading one of the most vital elements of our future – growing and sustaining the income that allows us to deliver our compassionate end of life care and support, free of charge, to patients and their families.

This role offers a rare opportunity to combine strategic leadership, commercial acumen, and cause-driven work within a significant, well-respected, values-led charity that is steadfastly committed to the needs of our community in Plymouth and adjacent areas of Devon and Cornwall.
With annual operating costs of more than £13 million, St Luke’s employs around 300 clinical and non-clinical staff members, with crucial support provided by around 600 volunteers.

Your impact:
Supporting expert heads of department across Retail, Fundraising and Facilities, you will be at the heart of all our income-generation activities, with strategic and executive responsibility for:
• A thriving 23-shop retail estate and e-commerce platform (net income target: £1.2 million+)
• Innovative fundraising and legacy programmes (net income target: £3 million+)
• Overseeing our essential non-clinical operations, including estates, facilities, and hospitality
• Driving our green agenda and environmental sustainability initiatives
• Expanding commercial opportunities in line with our values and mission

What you will bring to St Luke’s:
• A track record of successful strategic leadership in a commercial or income-generating environment
• Deep understanding of retail, fundraising, or commercial business models
• Financial acumen and experience managing multi-stream income targets and profit and loss
• Commitment to environmental sustainability and social impact
• Inspirational leadership with a people-first, values-driven approach
• The agility to innovate and the integrity to lead with compassion


Why St Luke’s?
We’re more than a hospice – we’re a community. At St Luke’s you’ll find a collaborative, respectful, and passionate team driven by shared purpose.
As part of our Senior Management Team, you will influence how we support people at some of the toughest times in their lives and how we sustain that care for generations to come.
If you're a visionary leader ready to make a real difference – both commercially and compassionately – we want to hear from you.

Apply now at www.stlukes-hospice.org.uk - complete the application form and upload your CV. If you would like to have an informal chat regarding this post please contact Carolyn Ford, Senior Executive Assistant, at cford@stlukes-hospice.org.uk. 

Closing date: 29 June 2025

1st Interviews: w/c 7 July 

2nd Interviews: w/c 14 July