Community Team Lead (Isle of Wight)

Are you ready to make a real difference?
At Mountbatten, we believe that every person deserves dignity, compassion, and exceptional care at the end of life. We are seeking a passionate and visionary individual to manage our Community Services and lead our dedicated team in delivering Mountbatten’s end-of-life strategy for patients and their families.

As our Community Team Lead, you will:
• Drive quality care and ensure excellent patient and carer experiences through your advanced clinical knowledge and leadership.
• Inspire and innovate your team to develop best practice, as well as smart and effective ways of working, which helps to achieve the vision and aims of Mountbatten.
• Build a supportive and caring team culture which recognises the challenges of 24/7 service provision and ensures the wellbeing of your team while delivering consistently high-quality care for patients.
• Lead with impact – manage resources effectively and ensure excellence within agreed resources, working with other Mountbatten teams and external partners to help meet the needs of patients.
• Live our values – be a role model for Mountbatten’s ethos of compassion and respect.

You will provide professional guidance and motivation to your team, empowering individuals to build resilience and thrive in a specialist palliative care environment. Collaboration is key – you’ll forge strong partnerships with providers in the local health and social care sector, ensuring seamless, holistic support for those who need it most. This role offers flexibility, variety, and the chance to work alongside some of the most committed professionals in healthcare. Some weekend, occasional nights, and bank holiday shifts are part of the rota, with allowances provided.

If you are ready for a new challenge and wish to make a lasting impact on the future of palliative care, we’d love to hear from you.

Job Title: Community Team Lead (Isle of Wight)
Department: Community Services
Reports to: Director of Nursing and Medical Services
Accountable to: Director of Nursing and Medical Services
Salary: £55,690 to £62,682
Hours: 37.5 to be worked flexibly in accordance with the needs of the service, including some weekends, bank holidays and occasional nights

Overview
The Mountbatten hospice group provides an extensive range of palliative and end-of-life care services to the communities of the Isle of Wight, Southampton and large parts of Hampshire. This role will lead our innovative 24/7 Community Services team on the Isle of Wight, working closely with other teams across the organisation to provide the best possible care for patients and their families. With over 400 employees and nearly 700 volunteers, Mountbatten exists to ensure no person who is facing death, dying and bereavement is ever ignored or left alone.

Key Responsibilities:
• To influence the care of patients and carers with palliative and end of life care needs either directly or indirectly using advanced clinical knowledge and best evidence based practices.
• To be involved and work in close liaison with other appropriate multidisciplinary teams and agencies within and outside Mountbatten.
• To develop effective links and promote good relationships with other hospices, community services, social services, voluntary sector, and private sector.
• To support the team to develop highly specialist knowledge and expertise on pain and symptom management, other physical symptoms, psychological, social and spiritual support.
• Provide strong, compassionate, professional leadership, supervision, and guidance to the team.
• To incorporate a range of strategies to motivate and empower both individuals and the team to take responsibility for building personal resilience to address challenges of working within a specialist palliative care environment.
• Actively participates in multi-professional meetings, acting as patient advocate and represents nursing views
• To act within and support the development and implementation of approved guidelines, processes and polices of the Mountbatten Group
• To maintain own professional registration complying with the professional standards and identify own development needs.
• To have a proactive approach to self-development, actively assessing own education/training/development needs in relation to the role and utilising appropriate resources to meet these needs.
• To ensure that education and training needs for staff in the community team are identified through the annual appraisal process.
• To ensure staff within the team receive regular support via 1:1’s and team meetings
• To promote a culture in the team of support through clinical supervision opportunities
• Lead on agreed projects and development of patient services within the community and wider hospice services, ensure the community nursing team remains an integral part of the development of the whole clinical service.

Communication and Relationships
• Able to communicate effectively using skills of sensitivity, diplomacy, negotiation, and motivation within multiple complex settings
• Able to build and maintain therapeutic working relationships in order to enhance specialist palliative care provision
• Acts as a role model demonstrating high standards of care and providing clinical leadership to others
• Ensure the Consultant Nurse/Director of Nursing is informed of any significant changes in the day to day running of the locality team
• Evidences compassionate leadership and upholds Mountbatten Values
• Acts as a role model for excellent advanced communication skills and expertise
• Works across professional boundaries using creative reasoning and problem-solving
• Demonstrates skills in conflict resolution and competent negotiation skills when dealing with difficult or challenging situations
• To promote safeguarding awareness and responsiveness within the community team, championing safeguarding as everyone’s responsibility.

Analysis and Judgement
• Advanced levels of clinical decision-making through specialist assessment and interpretation of clinical information to support patients/carers who have complex or rapidly changing physical symptoms, emotional or practical needs.
• Demonstrate ability to challenge behaviour and practices, being proactive in using risk assessment and incident reporting.
• To monitor service delivery data to ensure all patients and families are receiving timely and appropriate care

Clinical Practice and Development
• To support the community team to deliver services in times of need, for example, staff shortages.
• To support individual colleagues in delivering care from a supervision, mentorship, development perspective
• To ensure the community service is delivered equitably
• To review and develop service delivery to meet changing patient needs and respond to challenges in the wider health and social care world.
• To ensure service delivery upholds Mountbatten’s reputation

General - all Mountbatten employees are:
• Required to abide by all Health & Safety legislation, policies and procedures and take action when required.
• Required to abide by and ensure Safeguarding policies and procedures are followed at all times.
• Required to attend mandatory and refresher training
• Required to respect confidentiality applying to all organisational areas
• Required to comply with the requirements of information governance and data protection policies and legislation.
• Required to work within and abide all organisational policies and procedures
• Required to participate in and contribute to team meetings and cooperate and liaise with departmental colleagues
• Expected to use and promote at all times Mountbatten’s philosophy and values
• Expected to demonstrate at all times a commitment towards equality and diversity
• Expected to demonstrate a commitment to their own development, to take advantage of education and training opportunities and develop their own competence
• Expected to make a positive contribution to fundraising and raising the profile Mountbatten


This role profile is not exhaustive, and all employees are expected to undertake additional reasonable duties as requested. The profile will be subject to periodic review and may be amended following discussion between the post holder and employer

OUR VALUES

We care about what we do. We appreciate that people are different, and we are kind and compassionate to our patients and families, to our local community and to each other.

We are experts in our field. We are professional at all times, aspiring to be the best that we can be in everything that we do

We are innovative and bold. We respond quickly and creatively to the changing needs of our society within the scope of our human and financial resources

We respect our community. We exist for our local population, now and into the future, and we believe that we can achieve more together by working in partnership with others