Communications support

We offer resources and information to our members to help support your communications and raise the profile of hospice care.

We work with you to raise awareness and understanding of hospice care through initiatives such as Hospice Care Week. Being part of a UK wide campaign is a great opportunity to promote your services locally.

You can also join the Hospice Communications LinkedIn Group and our Hospice Digital Fundraising and Communications Group to share good practice and ideas.

If you would like to be added to our Hospice Communications staff email list for regular updates relating to communications support and press/media information and requests, you can email Elizabeth Palfreman or call us on 020 7520 8247.

For any press releases or media queries please contact our PR Team.


If you work in communications, as a member, you can take advantage of our membership of CharityComms – free seminars, discounted events, and an opportunity to take part in a mentoring scheme as part of your professional development. Just telephone CharityComms when you book or request information, stating you are a Hospice UK member.

Please email Elizabeth Palfreman, our National Hospice Support Manager, with any questions or queries regarding these member benefits or for other communications support.

Crisis Communications Toolkit

We have produced a crisis communications toolkit for our members, which is intended as a resource to provide guidance on how to handle crisis incidents or major issues that could adversely affect your reputations.

The toolkit includes: overall guidance on crisis communications practice, some pointers on managing social media communications in a crisis and also an appendix with several examples of different potential crisis scenarios for hospices and example media statements.

Also available to members is a range of template forms for capturing vital information during a crisis incident, to help you plan your response. Members are invited to use all or some of the forms, as appropriate to each of your organisations.

For any further information about this toolkit please contact Suzanne Stevenson.


What does hospice care mean to you?