Hospice retail

Retail plays a vital role for many hospices and is a key part of their fundraising operations. There are over 2,000 hospice shops throughout the UK generating profits of over £60 million each year.

Our range of hospice retail support services help to ensure our member organisations are making the most of their retail operations and in doing so support the vital care they offer.

Our Hospice Accounts report has a section on shops, and is a useful tool for benchmarking performance against other hospices.

Hospice UK Retail conference 2017

Join your hospice retail colleagues at our 2017 Retail Conference which this year is at the Chesford Grange hotel, near Warwickshire on Thursday 27 April 2017.

We’ll be celebrating the work of those working in hospice retail with our 2017 Hospice Retail awards. Find out more about the benefits of winning and how to enter by visiting our Hospice UK Retail Awards pages.

Hospice UK Retail conference 2016

To see the kind of speakers and sessions on offer, you can view the speaker presentations and films from the 2016 conference.


Retail Steering Group

Our Retail Steering Group contributes to and assists our work in supporting our members with their retail activity – providing a link to retail managers at grassroots level.

The remit of the Retail Steering Group is to:
  • Support the development of the annual Hospice UK retail conference.
  • Share knowledge and best practice through e-newsletters, toolkits, guides and case studies.
  • Facilitate regional hospice retail groups.
  • encourage development of opportunities through collaborative projects.
  • Work collaboratively with the Charity Retail Association and other voluntary organisations focusing on charity retail.
  • Raise the profile of retail within the hospice movement.
  • Work with Hospice UK, where appropriate, to gain benefit of economies of scale.
  • Support hospice retail training needs.

Steering group members

Region  Member 
Midlands Lynwen Truesdale (Chair), St Giles Hospice, Lichfield
North East Graham Richardson, Ashgate Hospice
North West Simon Dodd, Claire House Children's Hospice
Scotland Susan Cooper, Highland's Hospice
South East/London Trevor Johnson, Havens Hospices
South West James McDonald, Dorothy House Hospice, Bath

Get involved

If you are interested in getting involved in your regional retail group, please contact Elizabeth Palfreman, our National Hospice Support Manager.

What does hospice care mean to you?