Hospice retail

Retail plays a vital role for many hospices and is a key part of their fundraising operations, with over 2,500 hospice shops throughout the UK generating profits of over £55 million each year.

Hospice shop

Hospice retail provides 10% of hospice voluntary income.

Our range of hospice retail support services help to ensure our member organisations are making the most of their retail operations and in doing so support the vital care they offer.

Our Hospice Accounts report has a section on shops, and is a useful tool for benchmarking performance against other hospices.

Retail Steering Group

Our Retail Steering Group contributes to and assists our work in supporting our members with their retail activity – providing a link to retail managers at grassroots level.

The remit of the Retail Steering Group is to:

  • Support the development of the annual Hospice UK retail conference.
  • Share knowledge and best practice through e-newsletters, toolkits, guides and case studies.
  • Facilitate regional hospice retail groups.
  • encourage development of opportunities through collaborative projects.
  • Work collaboratively with the Charity Retail Association and other voluntary organisations focusing on charity retail.
  • Raise the profile of retail within the hospice movement.
  • Work with Hospice UK, where appropriate, to gain benefit of economies of scale.
  • Support hospice retail training needs.

Steering group members

Region  Member 
Midlands Ross Henderson, Severn Hospice (Chair)
North East Caroline Peach, St Barnabas Hospice
North West Carol Pilkington, Willowbrook Hospice
Scotland Susan Cooper, Highland's Hospice
South East/London Angela Burgess, Keech Hospice
Fiona Eaton, St Clare Hospice
South West vacant

Get involved

If you are interested in getting involved in your regional retail group, please contact Elizabeth Palfreman, our National Hospice Support Manager.

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