The Co-operative Bank

Hospice UK was proud to partner with The Co-operative Bank on their Switch and Stay campaign, which launched on Monday 11th November 2024 and ran for a month.

As part of the campaign, customers who switched to a The Co-operative Bank current account received £150, and in addition, The Co-operative Bank donated £15 to Hospice UK on their behalf. These funds totalled £39,000 and were distributed equally to 39 participating hospices.

The funds supported a range of festive activities that brought comfort and joy to patients and their loved ones. These included Christmas meals and treats, room decorations, visits from Santa, family gatherings, virtual visits for those unable to attend in person, and the creation of meaningful memory-making keepsakes.

This campaign offered a heartwarming opportunity for hospices to create special moments for patients, families, staff, and volunteers.

In 2024, we were delighted to award The Co-operative Bank our first ever Gold Compassionate Customer Care Award. 

In order to achieve the Gold Award, The Co-operative Bank worked closely with Hospice UK to enhance their services for customers facing bereavement. 

Hospice UK’s Compassionate Employers team are now working with The Co-operative Bank to build on and strengthen existing customer service support. They will lead them through further training, providing advice and support for managers and customer-facing colleagues.

By joining our Compassionate Customer Care programme, The Co-operative Bank is committing to supporting its customers who may be facing experiences of death, grief and caring responsibilities that affect their everyday lives.