
A-level enrichment programme

How Wirral Hospice St John’s has developed successful volunteering opportunities for local school A-level enrichment programmes.
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About this innovation example
Project overview
Wirral Hospice St. John’s was approached by a local grammar school, to help provide volunteering enrichment activities for A-level students within the local community.
The hospice wanted to provide a more meaningful and sustainable learning experience for school students. They wanted to be able to measure the impact of the programme for everyone taking part.
Phil McGraa, Volunteer Services Manager at Wirral Hospice St John’s, worked with the school to develop a bespoke programme for A-level students.
How it works
The programme lasts for 12 weeks (equivalent to a school term). Each cohort initially consisted of six students.
After completing the programme, students receive a certificate of achievement they can include in their portfolio.
The programme is set out as follows:
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The first week is an induction week to help students settle in to the hospice environment.
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After the induction week, the students are split into two groups. Each group spends five weeks based in the hospice’s kitchen followed by five weeks in one of the hospice’s wellbeing 'Check in and Chat' sessions (or vice versa).
In the kitchen, they will help deliver food & drinks to patients within the Inpatient unit and spend time talking with them.
In the wellbeing 'Check in and Chat' session, they will talk to group members and take part in the group activities. The students often progress to planning and running their own activities or quizzes.
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Each week the students also take part in a ‘group talk’ session, where staff from different teams in the hospice explain more about their role. This helps the students learn about the full range of hospice services.
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For the final week of the programme, each group is asked to prepare a presentation about:
- their perception of the hospice before starting the programme
- what they did during the programme
- what they learnt
- how their perception of the hospice has changed.
This presentation is given to the members of staff who have worked with them over the 12 weeks, members of the hospice’s senior leadership team and trustees, and representatives from their school.
Outcomes
The programme has been a huge success and the hospice is currently planning for its ninth cohort.
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The first cohorts were mainly for students who are considering medical careers, but now the hospice is hosting students with a range of career aspirations. This gives more students an overview the many types of skills and roles that operate within a hospice setting.
The school recognises that by volunteering at the hospice, its students are gaining a range of transferable skills. Because this is a structured programme, students can use it to boost their CV and build a portfolio of work experience.
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Students have reported that being able to talk about what they learnt through volunteering at the hospice helped them during university interviews.
One cohort enjoyed the placement so much that they asked to come back to the hospice for a second term! They were given a slightly different programme, spending time in the hospice’s shops. They were also set a ‘£50 challenge’ (they received £50 and had 12 weeks to turn it into as much money as possible for the hospice).
Another volunteer chose to return to the hospice for the summer after completing his A-levels, volunteering in the eBay team.
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Hospice patients and staff all enjoy interacting with these enthusiastic young people and building relationships with them.
By giving the students a positive experience of hospice care, Wirral St John’s hopes that they will be able to act as young ambassadors.
A number of students have gone on to fundraise for the hospice and several say they are telling their friends and family about hospice care.
In the future, it is possible that some of the students might even come back to the hospice as an adult volunteer or consider a career in palliative care.
Wirral St John's Hospice won the poster competition at Hospice UK’s National Conference in 2023.

“Wirral Hospice took me by surprise. I did not expect it to be as uplifting and positive as it is.”
Student, Wirral Grammar School for Boys.

“Students have learnt about the hospice…but have also grown as individuals. They understand the importance of communicating and supporting those in difficult situations and the value of laughter and light. We are immensely proud of the good work they are putting back into their community.”
Teacher/School Student Enrichment and Wellbeing Lead, Wirral Grammar School for Boys.
Facilitators, challenges and advice
Key facilitators
The programme is reviewed after each cohort so that any necessary adjustments can be made following feedback.
For example, students are now given a reflective diary at the beginning of the programme – this is private and nobody but them will see it. It enables each young person to reflect on their experiences whilst at the hospice and remember what they have learnt.
After one review, the hospice decided to provide a new placement in its shops and retail distribution centre. This was a very successful way to reach a wider range of students. It helps demonstrate that a hospice is more than just patients in beds and shows students one of the ways that hospices raise funds.
Challenges
At first, some staff were unsure how the programme would work and what impact it would have on their team. Phil McGraa worked closely with the relevant teams before the placements began, to help them understand what was planned. It is important that all staff are comfortable with the demands of the programme, as there is an extra responsibility for those who are supervising young people. This is particularly the case in the kitchen, or on an in-patient ward.
However, the staff were all keen to work with the young people and have reported that they really look forward to the sessions. Some teams have even gone beyond the call of duty – for example the kitchen staff taught some of the students to bake during quieter periods!
The hospice has worked hard to ensure the student placements support the valuable work being done by other volunteers. The team looks at all the opportunities that are available internally, arranging support in specific areas where there is a need and where students’ skills can be utilised.
For example, the next cohort will see students volunteering in new areas of the hospice including the eBay team. This maximises their IT and web skills.

Tips and advice
Go for it! Don’t be afraid to bring young people into your hospice as volunteers. You will be proud that you have helped nurture them and develop their skills.
Make sure the programme is continually evolving to support students’ needs.
Be sensitive to students’ personal experiences of death and bereavement, and make sure the appropriate support is in place for them.
Future development
The hospice continues to build on the success of the enrichment programme and is working to roll it out to other schools, colleges and universities. Being able to measure the impact of the programme has provided evidence to support and improve relationships.