Resource centre

Our resources offer practical advice on a range of income generation activities. These include reports, guides, case studies and presentations. They are listed alphabetically but can be filtered by category using the drop down list.


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  • Apr 27, 2017
    Video: David and Goliath - Who is really the Goliath today?
    May Al-Karooni, Founder and Chief Exectuive of Globechain, explains how hospices and hospice retailers can take advantage of corporate 'waste', and benefit using innovation and technology.
  • Apr 27, 2017
    Video: Fake or Fortune?
    With counterfeit goods and fake merchandise on the rise, learn how to can spot ‘fakes’, and the consequences if you do not. One of the workshop sessions from the 2017 Hospice UK Retail Conference, led by Paul Ellson, from Birmingham Trading Standards.
  • Apr 27, 2017
    Video: The digital revolution: re-inventing your online shop to maximise sales and charity awareness
    It's crucial for retailers to harness the potential that digital platforms available to them, to maximise their trading potential. Nick Aldridge, CEO of the PayPal Giving Fund, explains how hospices can use PayPal and Ebay to run auctions and earn extra donation income. Mike Taylor, Director of Retail at the British Heart Foundation, then takes delegates through the journey BHF have been on to get the most from these platforms, ensuring individual hospice shops continue to get the credit for items donated to them.
  • Apr 22, 2016
    Video: Charity Retail Association 2016
    Video presentation from the 'Charity Retail Association' session of our 2016 Retail Conference held on 19 April 2016. Speaker: Robin Osteley, Chief Executive.
  • Apr 22, 2016
    Video: Silent selling: the art and science of visual merchandising
    Video presentation from the 'Silent selling: the art and science of visual merchandising' session of our 2016 Retail Conference held on 19 April 2016. Speaker: Eve Reid, Metamorphosis.
  • Apr 22, 2016
    Video: Eproductive sponsor presentation 2016
    Video presentation from Eproductive, co-sponosor of our 2016 Retail Conference, held on 19 April 2016. Speaker: Chris Cowls, Chief Exectuve Officer, Eproductive.
  • Apr 22, 2016
    Video: Hospice UK Retail Awards ceremony 2016
    Video of the 'Hospice UK Retail Awards ceremony 2016' from our 2016 Retail Conference held on 19 April 2016.
  • Apr 22, 2016
    Video: Closing comments 2016
    Video from the 'Closing comments' of our 2016 Retail Conference held on 19 April 2016. Speaker: Trevor Johnson, Director of Trading, Human Resources and Voluntary Services, Havens Hospices.
  • Apr 22, 2016
    Video: Vox pops and exhibition 2016
    Video from our 2016 Retail Conference, including vox pops, held on 19 April 2016.
  • Apr 21, 2016
    Video: Volunteer: it wasn't just her clothes she changed after a year long charity shop challenge
    Video presentation from the 'Volunteer: it wasn't just her clothes she changed after a year long charity shop challenge' plenary session of our 2016 Retail Conference held on 19 April 2016. Speaker: Caroline Jones, Campaigner, Author and Cancer Research UK.

What does hospice care mean to you?