Enterprise and dedication recognised at hospice retail awards

Apr 24, 2015

A dedicated retail manager at St Giles Hospice in the West Midlands and an enterprising initiative to transform an empty pub into a thriving tea room and gift shop by Springhill Hospice in Rochdale have scooped national awards at the annual Hospice UK Retail Conference in Solihull.

Springhill Tea Rooms and Gift Shop at the Craven

Most Inventive Hospice Retail Initiative

The Craven – which had been empty for two years and had become a local eyesore – has now been converted into the Springhill Tea Rooms and Gift Shop at the Craven (retaining the pub’s name) and is doing a healthy trade in cuppas and cakes.

Although still in its infancy, takings are increasing weekly as word spreads and the tea room is busy every day, including on weekends. An outside seating area is being set up for the summer months and the hospice is recruiting more staff and volunteers to meet demand.

Diane Sedgley, St Giles Hospice, West Midlands

Hospice Retail Staff Member of the Year

Diane Sedgley of St Giles Hospice has managed numerous branches, served as Area Manager (supporting 31 shops across the region) and has most recently been appointed Furniture Manager where she has set up a new Property Clearance service to help swell the hospice’s coffers.

Hospice shops are a vital part of hospice fundraising with over 2,000 hospice shops throughout the UK generating total profits of over £60 million each year. Demand for end of life care is increasing but half of hospices have reported funding cuts or freezes*.

Commenting on the two winners, Antonia Bunnin, Director of Hospice Support and Development at Hospice UK said:

“The theme of this year’s Retail Conference is ‘Growing Stronger Together’ – sharing the experiences of our winners is one way we can help hospices to do this.

“Diane is a shining example of the dedication and versatility that hospice retail staff need to run great shops and get new ideas off the ground. She is a truly deserving winner of Hospice Retail Staff Member of the Year.

“The way that Springhill Hospice has brought The Craven back to life, back to the community – all while raising vital funds for hospice care – is a wonderfully impressive and creative initiative that deserves to be recognised.”

The Hospice UK Retail Conference took place on Thursday 23 April 2015 in Solihull. Each year the event gives hospice retailers an opportunity to develop knowledge and good practice, network with their peers, learn from colleagues’ experiences and hear from expert speakers in the industry.

Notes to Editor

  • *An earlier survey by Hospice UK highlighted funding cuts and freezes for hospices in England.
  • Hospice UK is the national charity for hospice care and the only membership body for organisations providing hospice care. We support and champion the work of more than 200 of these organisations across the UK.
  • Springhill Hospice, which opened in 1989, provides holistic palliative care to people with life-limiting conditions from Rochdale, as well as some patients from Oldham, Manchester and East Lancashire. The hospice’s facilities include: an in-patient unit, day hospice, outpatient service, community service, psychological and supportive care and a 24 hour advice line.
  • St Giles Hospice offers patient care at its three centres: St Giles Hospice in Whittington, between Tamworth and Lichfield, St Giles Hospice in Sutton Coldfield, and St Giles Walsall Hospice in Walsall. They also support patients and their families within their own homes across a wide local catchment area, putting their caring services within reach of more than 600,000 people.
  • For further information about hospice care follow us on Twitter @hospiceuk.

Media enquiries

Hospice UK: Please contact Stephen Clark on 0207 520 8224 or s.clark@hospiceuk.org. For out of hours media enquiries please call 07881 940 318.



What does hospice care mean to you?