
Hospice technology maturity survey

We are committed to supporting digital transformation in our sector. As part of this, we carry out an annual technology maturity survey for hospices in the UK.
On this page you can find out what we learned from our first survey in 2024 and how your hospice can take part this year.
About the survey
- How does your tech compare to others in the sector?
- What systems are popular?
- What resources do people invest?
- What should we prioritise?
These are just some of the questions you'll be able to answer by taking part in our technology maturity survey.
Now in its second year, participating will help you gain valuable insights about where your hospice is in its technology journey, and to help you plan future improvements.
Take part in 2025
This year we are asking our members to respond to the survey by Monday, 29 September. You will need to work with your leadership team to do this.
We will share the results through:
- a summary 'state of the sector' report
- a tailored report for each participating hospice so you can map your journey and benchmark against the sector
- the Hospice Technology Leaders Network
- learning events such as Big Conversations webinars and our Technology Leaders Conference.
The more responses we receive, the more everyone benefits from the analysis.
Key findings from 2024
We ran the first ever digital technology maturity survey for hospices in summer 2024, with TES and Smartdesc.
Of the 70 hospices who took part:
- 42% have an IT strategy
- 79% are leveraging data and business intelligence tools
- 74% report a lack of leadership support for driving technology adoption.
You can download the full report from the TES website, and watch a recording of the webinar where we shared the results.
How does the hospice sector compare to other charities?
Our survey in 2024 found that:
-
- 42% of hospices have an IT strategy, while only 17% of other charities do.
- 38% of hospices have a digital strategy, compared to 21% of other charities.
-
- 68% of hospices reported challenges with internal resource capacity, compared to 50% of other charities.
- 74% of hospices reported a lack of leadership support for driving technology adoption, compared to 68% of other charities.
-
- 43% of hospices plan to incorporate Artificial Intelligence and machine learning into their operations, compared to 60% of other charities.
- 51% of hospices are focusing on implementing new business systems, compared to 55% of other charities.
- 60% of hospices are planning to migrate their IT infrastructure to the cloud, compared to 70% of other charities.
- 79% of hospices are leveraging data and business intelligence tools, compared to 65% of other charities.
Take the next step in your digital technology journey
Hospice UK can support hospices at all stages of their digital technology journey.