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Hospice UK has today launched a landmark report, calling for urgent action to improve access to palliative and end of life care in remote, rural and island communities across the UK. 

Bringing Care Closer to Home

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The report, Bringing Care Closer to Home, which has a foreword by Chief Medical Officer for England, Professor Chris Whitty, found: 

  • Nearly two thirds of people living rurally said they or the person they cared for didn’t get the care they needed. 
  • Two thirds of rural health and care staff said there aren’t enough workers with the right skills to support people with life-limiting conditions. 
  • People are being forced to choose between home and care, with many choosing to move hours away from family and friends to get the support they need. 
  • Families of children with life-limiting conditions in rural areas face extra barriers, with staff often lacking confidence and experience. 

With populations ageing faster in rural areas than in towns and cities, the demand for palliative care is rising rapidly, yet support and services are often stretched thin.

No one should have to choose between staying close to home and getting the support they deserve

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Helen Malo, Senior Policy and Public Affairs Manager at Hospice UK, and lead author of the report, said: 

“This report lays bare the reality for too many people nearing the end of their lives: being cut off from the care they need because of where they live. No one should have to choose between staying close to home and getting the support they deserve. 

“It shines a light on the experiences of people in remote and rural areas - from long costly journeys to access care, to delays getting vital pain relief medication, and a shortage of skilled staff. Too often, people in these communities are forced to choose between the place they love and the care they need. 

“And yet, despite these challenges, health and care staff show incredible dedication in supporting people, often against the odds. We are calling on governments to fund a major shift towards care in the community and tackle rural staff shortages. With the right planning and stronger community partnerships, we can build a system that delivers high-quality palliative care for everyone, wherever they live.”

What we are calling for

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Hospice UK is calling for: 

  • A major shift to community-based palliative care, backed by proper funding from governments across the UK. 
  • Robust national workforce plans to recruit and retain skilled health and social care staff in rural areas, meeting growing demand for adult and children’s palliative care. 
  • Local systems and authorities held to account for commissioning services that meet the needs of rural communities. 
  • Stronger collaboration between GPs, hospices, nurses, pharmacists, social care, out-of-hours teams and communities to plug rural care gaps - especially at home, for access to medicines, and better training. 
  • A 24/7 palliative care helpline in every area, so patients, carers and staff can get support and advice at any time. 

Barney and Rafferty's story

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Barney, who lives in a village in East Cumbria within the Yorkshire Dales, has three young children. The youngest who is 19 months old, Rafferty, is disabled and receives respite care from Jigsaw Children’s Hospice. 

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Barney said: “We always dreamed of raising our children in the countryside, but the reality of caring for a profoundly disabled child in such a remote location has been incredibly tough. We’re over an hour from the nearest hospital, which is a constant worry when our son Rafferty is unwell. A landslip has cut off our main route, resulting in a much longer trek using single-track, gated roads.

"It’s not just the time; it’s the impact on Rafferty’s health and our ability to access essential care. Finding carers locally is difficult, and harsh winters make it even harder for anyone to reach us. Despite all this, Jigsaw Children’s Hospice in Carlisle has been a vital source of support. Although it’s an hour and a half away, they’ve done everything they can to help us feel less alone.” 

Gabriella and Thea's story

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Gabriella, who lives in Hebden Bridge, gave birth to her daughter Thea in 2016. Just before her first birthday, Thea was diagnosed with a rare neurodegenerative disease. She died shortly before turning three. 

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Gabriella said: “We moved from London to the countryside hoping for a better quality of life, but it did make some aspects of dealing with Thea’s disabilities more difficult. Transport was a constant challenge - getting her out and about, finding a suitable wheelchair - and she was often in discomfort and would frequently get sick when we travelled because we had to use the car more and she was not allowed a wheelchair accessible vehicle. 

“In bigger cities, Thea was more comfortable because public transport was much better and there is no need for a car. Services and support and groups for profoundly disabled children are more common and easier to access. In the countryside there isn’t much at all for our children and it can be really isolating. 

“Forget Me Not Children’s Hospice and Hollybank School were a lifeline for us, but they are both about an hour away, and not accessible by public transport, which made things even harder. On top of that, our household bills increased significantly because of the specialist equipment Thea needed, which was expensive to run.” 

Other experiences of people with palliative care needs in remote, rural and island communities

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*Some names have been changed

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Maggie*, who lives in Wales, said: 

“My husband was diagnosed with prostate and bladder cancer. He had to travel an hour and a half each way for treatment, which was gruelling. Towards the end, I was driving him myself. I remember once going from chemist to chemist trying to find his pain relief. It’s little things like that which make it so hard when you're already caring for someone you love.” 

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Sarah*, from Northern Ireland, said: 

“I lost my dad a couple of years ago, and the end of life care just wasn’t there. We live 30 miles from the nearest hospital with no buses and barely any carers. In his final week, I had just six hours of sleep as there was no night support.” 

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Diane*, from Northern Ireland, said: 

“My dad had advanced prostate cancer, and we cared for him at home. We’re in a rural area, and getting support felt like a constant battle: chasing equipment, trying to get carers, not being shown how to use things like the hoist or administer morphine. We felt completely alone." 

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Gail*, from Scotland said:

“My uncle died bolt upright, extremely distressed, breathless, terrified but staring at his cattle through the window, which his son had moved around for him. Which was what he wanted. But I don't think he really chose place over palliation. I think if you'd have known that he'd have died so badly he wouldn't have chosen place. And I don't know why it has to be one or the other. I find that very distressing.” 

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Claire*, a parent of a child with a life-limiting condition who lives on a Scottish island said:

“There's so much support at the hospice, the hospices are amazing. They are second to none. But when you're 300 miles away, there's very little that you can do to tap into that community.”