Cancellation policy

Hospice UK makes every effort to ensure that education and training events we organise take place as planned. Sometimes unforeseen circumstances may affect their viability in which case the following cancellation policy applies to each delegate booking.

Cancellation of a course or conference by Hospice UK

If we cancel a previously advertised course or conference, then a delegate is entitled to:

  • A full refund of the registration fee paid for the course or conference.
  • Instead of a refund, the option to have his/her registration fee transferred to pay for the next scheduled course or conference provided by Hospice UK of his/her choice to which the same registration fee applies.

Hospice UK or conference outsourcing companies will not reimburse the cost of pre-booked travel or of any other costs incurred by the delegate in connection with the cancelled conference or course.

Cancellation of attendance at a course or conference by a delegate

If a registered delegate is unable to attend the course or conference he/she should:

  1. Telephone the relevant conference outsourcing company between the hours of 9am and 5pm Monday to Friday.
  2. Email confirmation of the cancellation to the email address advised by the conference outsourcing company.

There will be a cancellation charge of 25% of the value of the course or conference; where events are free please check individual event policies as there will normally be a charge.

Substitute delegates are offered free of charge, please follow the instructions above to notify relevant conference outsourcing company.

Refund policy

Courses and one day conferences

For cancellations more than 10 working days prior to the course date, 75% of the course fee will be refunded.

For cancellations less than 10 working days prior to the course date no refunds will be made.

Free courses may incur non attendance charges, check individual course details.

Substitutions are offered free of charge – please follow the instructions above to notify relevant conference outsourcing company.

Annual conferences

For cancellations more than six weeks prior to the conference, 75% of the conference fee will be refunded.

For cancellations less than six weeks prior to the conference no refunds will be made.

Substitutions are offered free of charge – please follow the instructions above to notify relevant conference outsourcing company.

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