St Margaret’s Hospice in Somerset is celebrating after receiving two accolades earlier this month – it has been named Hospice of the Year by the Charity Today Awards, and has received the “outstanding” rating from the CQC.
The accolade for Hospice of the Year comes after patients praised their quality of care. Judges also assessed their innovative fundraising activities and the important research projects the clinical teams lead.
St. Margaret’s was one of two finalists shortlisted, alongside Martin House Children’s Hospice in Yorkshire. The winner was decided by the public via Twitter.
Chairman Jennifer Board and chief executive Ann Lee were presented with the trophy by Somerset peer Lord Strasburger, who hosted a lunch at the House of Lords for supporters of the hospice.
Commenting on the award, Ann said:
“This award is a real tribute to the fantastic efforts of all our staff and volunteers, who work so hard every day to deliver high quality, compassionate care to local patients and their families.
“We are so grateful to everyone in Somerset who voted for us, and it has been wonderful to receive so many lovely comments from people congratulating our teams on this well-deserved national recognition.”
The ‘outstanding’ rating – the highest rating possible awarded by the Care Quality Commission (CQC) has been given to the hospice following an unannounced inspection by the CQC.
The award includes top marks for being caring and well-led.
During their visit, the inspectors spoke to patients and their families. One patient told them:
“I feel absolutely safe here. They attend to every detail. The staff are all very kind and nothing is too much trouble.”
The inspectors noted:
“Staff worked in a highly personalised and holistic way to deliver outstanding care to people. Staff had developed exceptionally positive caring and compassionate relationships with people. People were treated with sensitivity, dignity and respect.”
The catering team were praised for providing high quality food and drink while meeting patients’ nutritional needs. People also spoke highly of the housekeeping team.
Commenting on the accolade, CEO Ann said:
"This outstanding rating from the Care Quality Commission is further reassurance for the people of Somerset that if someone in your family is facing a life-limiting illness, St Margaret’s is here to provide the best possible care.
"It is also a tribute to the dedication and professionalism of our staff and volunteers, who are passionate about ensuring that all dying people in our community and those close to them have access to appropriate care and support.
"I am particularly pleased that the inspection report highlights how our staff work closely with GPs, district nurses and care homes to provide seamless care for people.”
For more information visit St Margaret’s Hospice