The Innovation in Care Award recognises the work of an individual or team in a hospice or palliative care organisation who, through a novel approach, has improved the experience of people with a progressive and life-threatening condition, their families and carers.

What the judges are looking for


We are interested in projects that have found new ways to:

  • Identify people who can benefit from hospice and palliative care.
  • Plan and provide care or approach a challenging care issue.

Particular value will be placed on innovations which have improved one or more of the following:

  • Access to care.
  • Treatment of troublesome symptoms.
  • Resolution of psychosocial and spiritual distress.
  • Opportunities for people to receive care in-line with cultural, religious, social or other preferences.
  • The opportunities for people to receive care in the place of their choice.
  • Bereavement outcomes.
  • Engagement of users in the planning, organisation and evaluation of services.

Suggested information to include in your entry


How original was the innovation?

  • Was it a new concept or a variation of an existing idea?
  • Was it developed independently or in cooperation with others?
  • Did the project improve any of the areas listed in the above bullet points?

What was the impact of the innovation?

  • Was there a measurable benefit to users?
  • Could elements of the project be applied to other parts of the organisation or care processes?


  • Can this innovation be applied to other hospice and palliative care organisations?
St Oswald’s Hospice Lymphodema Service were the 2021 winners of the Hospice UK Innovation in Care Award

Winners - 2021

The pandemic has accelerated innovation in care across the whole of the hospice sector, and St Oswald’s Hospice Lymphodema Service really stood out for us when choosing a winner.

This project extended the benefits of St Oswald’s Lymphodema Service. In March 2020, the service had to quickly pivot to provide much more domiciliary based care. To deliver this service, the hospice had to act quickly and innovatively, introducing a new volunteer role and recruiting much more additional support.

This has not only given a learning opportunity to these new and often younger volunteers, it gives patients the opportunity to share their stories with the volunteers - offering a positive impact on the potential next generation of health care workers and giving them an insight into hospice care.

We feel this innovation not only has positively impacted the community, but can be shared and replicated widely with real impact.