Project ECHO Frequently Asked Questions

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1. What is a hub?

A hub is an organisation which has undergone training and signed off on a licence to run Knowledge Networks.

The hub is the multidisciplinary group of experts for a specific area and usually consists of a network lead, a facilitator, alongside experts in the particular subject of the ECHO session who deliver a teaching presentation and provide suggestions and expert opinion to the spokes.

Dedicated IT and administration support are also based at the hub. These crucial support roles enable the network to function smoothly and for participants to focus on the topics under discussion not the underlying technology or processes of Project ECHO.

2. What is a Spoke?

A spoke can be any one person or a group of people who participate in an ECHO session from their own location via video link to the hub.

The spokes are responsible for delivering case presentations which will offer discussion and opinions of best practice from peers and hub experts.

3. What is a Superhub?

A Superhub is an organisation which has undergone training by the ECHO Institute and signed off on a licence to train other organisations to run Knowledge Networks and become ECHO hubs.

Hospice UK is an example of a Superhub, who run "ECHO Immersion Training" for other organisations on a quarterly basis.

4. What is a Knowledge Network?

A knowledge network is a community of practice hosted by a hub who meet on a regular basis via video conferencing to discuss a particular topic or area of interest to them.

Hubs can host more than one Knowledge Network, and spokes can be a member of more than one Knowledge Network.

Project ECHO is about creating a supportive knowledge network. All members of the network are teachers and learners. Expertise lies both in the spokes and in the hub.

5. What are the IT requirements for a spoke participating in an ECHO Network?

The key requirement is a broadband connection capable of streaming a video off the internet without too much stuttering.

Most modern handheld devices, laptops with speakers/headphones and microphones, or a PC that is fitted with a webcam/ microphone and speakers, will be able to connect to the hub via Zoom.

If you need to purchase a webcam for your computer, choose a make, that is, ‘plug and play’, and that does not require you to load software onto your computer. 

6. What are the IT requirements for a hub to run an ECHO Network?

Our operations guide to becoming a hub provides details of the sort of equipment needed to run an ECHO network.

7. What is Zoom and how do I download it?

Zoom is the software that is used by Project ECHO Hospice UK to run its knowledge network meetings.

The Zoom software can easily be downloaded from the Zoom website, onto the device you wish to use before zooming (logging in) into network sessions.

We also recommend testing Zoom before your first network meeting, see the details of our Zoom test sessions here. For support and guidance on how to use Zoom, please refer to our Zoom Support Guide.

8. Will I have access to resources mentioned during the network sessions?

Yes, each of Hospice UK's knowledge networks has its own dedicated and  password protected resource library, located on this website.

You can find your networks library through via the Knowledge Networks page. The network resource library will allow you to view recorded ECHO sessions and other resources such as the presentations that are discussed, alongside useful links and documents relevant to the subject of your ECHO.

You will receive a log on for your dedicated page upon completing the network registration form, which you will receive from your ECHO network's administrator.

9. How does my organisation become a hub?

To become an ECHO hub, your organisation must apply to receive ECHO Immersion Training. Immersion training is a three day course and is provided at four different locations across the UK, in partnership with Project ECHO Northern Ireland in Belfast, Highland Hospice in Inverness and St Luke's Hospice in Sheffield.

Please see our Introduction Guide for more information on the steps involved in becoming an ECHO hub. To start the process, please complete our short application form and return electronically via

Reviewing our example application form prior to completion will give you an idea of the kind of information we are looking for you to provide. See here for details of upcoming Immersion Training sessions in the UK.


If you'd like to ask us any more questions, email the ECHO team at

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