Project ECHO Frequently Asked Questions

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Organisation FAQs

  1. What will Project ECHO do for my reach?
  2. How will Project ECHO affect my workforce?
  3. How will using Project ECHO affect my organisation as a whole?
  4. What will the return on my investment be?
  5. Is Project ECHO restricted to the healthcare and third sectors?
  6. How is ECHO different to a webinar or telemedicene?
  7. What is an ECHO Knowledge Network?
  8. What is a Superhub?
  9. How does my organisation become a hub?
  10. What are the IT requirements for an ECHO hub to host an ECHO Network?

Participant FAQs

  1. What are the IT requirements for a participant of an ECHO Network?
  2. What is Zoom and how do I download it?
  3. Will I have access to resources mentioned during the network sessions afterwards?

1.  What will Project ECHO do for my reach?

Project ECHO exponentially expands reach via its one-to-many (hubs and spokes) approach. It connects groups of professionals from local and national settings through interactive video technology for regular educational support sessions.  The sessions, designed around case-based learning and peer mentorship encourage a multi-directional flow of knowledge, enabling those involved to learn new approaches for applying their skills across diverse cultural and geographical contexts.

This method of knowledge sharing has not been possible previously due to the geographical and financial constraints of traditional hierarchical methods of education.

'75% agreed that Project ECHO has given them access to education that would have been hard to access due to geography’ - Project ECHO Northern Ireland Palliative Care: Community District Nurses ECHO Network

2. How will Project ECHO affect my workforce?

Through its non-hierarchical approach, Project ECHO will increase the capacity and confidence of your workforce. Participants with varying levels of experience gain valuable expertise through sharing of best practice with one another, thus reducing inequality in service delivery at a national and local level.

‘100% agreed participation has helped improve the service they provide to palliative care patients and their carers’ - Project ECHO Northern Ireland Palliative Care: Community District Nurses ECHO Network

3. How will using Project ECHO affect my organisation as a whole?

Your ECHO has the potential to generate innovative solutions created by your communities of practice to enable sustainable evolution and transformative service delivery in your sector.

 ‘100% agreed that learning through Project ECHO is an effective way to enhance their clinical knowledge and skills' - Project ECHO Northern Ireland Gastroenterology Network

4. What will the return on my investment be?

You will have a larger team of confident, efficient healthcare professionals with specialised knowledge, who can deliver more with the same resource.

‘100% applied lessons learned from this network to patients in their care.’
    -
Project ECHO Northern Ireland Neurology ECHO network

5. Is Project ECHO restricted to the healthcare and third sectors?

No. One of the key features of the ECHO Model™, is that its widely-applicable approach can be tailored to suit the needs of any field.

View global ECHO Networks / View Hospice UK ECHO Networks / View Project ECHO Northern Ireland Networks

6. How is ECHO different to a webinar or telemedicine?

Project ECHO is non-hierarchical; it relies on a dedicated ECHO trained facilitator to ensure that everyone is equally heard and is able to share their learning within a network. An ECHO network draws on the knowledge of all its members, who design a curriculum around the topics most important to them. Read more.

7. What is an ECHO Knowledge Network?

ECHO Knowledge Network is a community of practice (a group of individuals with a shared interest) who, hosted by the ECHO hub, meet regularly via video conferencing to learn from and support each other on a particular topic of interest to them.

ECHO Hubs can host more than one Knowledge Network, and participants (or ‘Spokes’) can be a member of more than one Knowledge Network.

View Hospices UK’s current ECHO Knowledge Networks here and Project ECHO Northern Ireland networks here.

8. What is a Superhub?

A Superhub is an organisation trained by the ECHO Institute to deliver ECHO Hub training to other organisations. 

The UK has three Superhub partners: Hospice UK, St Luke’s Hospice in Sheffield and Highland Hospice in Inverness. Each host regular "ECHO Immersion Training" for other organisations. See the definition of an ECHO hub and how to apply for training here.

9. How does my organisation become a hub?

Please see our Become an ECHO Hub page for information on the process and details on becoming an ECHO Hub. For related enquiries please contact echo@hospiceuk.org.

10. What are the IT requirements for a hub to run an ECHO Network?

Our operations guide to becoming a hub provides details of the sort of equipment needed to run an ECHO network.  

11. What are the IT requirements for a participant of an ECHO Network?

The key requirement is a broadband connection capable of streaming a video off the internet without too much stuttering.

Most modern handheld devices, laptops with speakers/headphones and microphones, or a PC that is fitted with a webcam/ microphone and speakers, will be able to connect to the session via ‘Zoom’.

If you need to purchase a webcam for your computer, choose a make, that is, ‘plug and play’, and that does not require you to load software onto your computer.

12. What is Zoom and how do I download it?

Zoom is the video conferencing platform used by Project ECHO Hospice UK to host ECHO Network sessions. Download Zoom onto the device you are connecting to the ECHO Network Session with at zoom.us/download.

We recommend testing Zoom before your first network meeting; see the details of our Zoom test sessions here. For support and guidance on how to use Zoom, please refer to our Zoom Support Guide or the Zoom Help Centre.

13. Will I have access to resources mentioned during the network sessions?

Yes, each ECHO Knowledge Network is granted a dedicated and password protected ‘Resource Library’ that contains the ECHO session recordings, presentations and other relevant materials or links discussed in the session.  

You will receive a log on for your dedicated page upon completing the network registration form, which you will receive from your ECHO network's coordinator.

Find the Resource Libraries for Hospice UK’s ECHO network here.

If you'd like to ask us any more questions, email the ECHO team at echo@hospiceuk.org

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