Volunteer of the Year 

The Volunteer of the Year award is given in recognition of the dedication and commitment made by an individual to their local hospice or palliative care organisation.

Volunteer of the Year award winner

2019 Winner - Pat Ross, Highland Hospice

Pat has volunteered at Highland Hospice for 15 years and makes an invaluable contribution to its work of the hospice’s Quality Assurance team.

She joined the charity in 2004 to help with its administration and accounts before moving to the Quality Assurance team. She prepares audit reports and translates findings into an easily-led graphical format. Along with the Head of Clinical Services, she ensures that data collection for KPI’s/benchmarking is fully prepared organised in a timely manner for monthly Quality Engagement Meetings and Healthcare Governance meetings.

Pat also helps out at a variety of the hospice’s fundraising events. What is even more impressive is that she lives on the remote west coast of the Highlands and her journey to the hospice, by bus, takes over two hours each way.

Described as ‘a quiet and unassuming lady’, who is loved and respected by all the clinical staff, she is renowned for quietly getting on with the job in hand and working at any new challenge until she finds a solution.

What the judges said:

"Pat comes into the hospice two days a week and has been a vital part of reviewing and reformatting all its policies and standard operating procedures. During a recent unannounced inspection by Healthcare Improvement Scotland, and key staff member absence, she led the production and explanation of all the evidence required to ensure care is of the expected standard.

"The Quality Assurance team would struggle to function as well as they do without her input in this relatively small hospice."

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